FAQ

Before Contact our Customer Service You can review your question here.

How do I open an account with HIBET96 ?

It is completely free to open an account with HIBET96 and all it takes is a few minutes before you can start betting on the complete range of products and events that HIBET96 offers. To open a HIBET96 account, please follow the steps below.

1. Go to www.hibet96.com and click on Contact Us at the top of the page.
2. Enter your preferred personal information as listed on the page.
3. Confirm that you have agreed and accepted the Terms and Conditions and the Responsible Gambling by checking the checkbox. Click on the SEND button to proceed.
4. You may call us at our hotline or contact us with Wechat or WhatsApp etc.

I cannot sign in to my account. What can I do?

If you are signing in to your account for the first time, please try and follow the quick fix steps below.

1. Ensure that you have successfully received your account before you try to sign in.
2. Check and ensure that you have entered the correct login name and matching password which you have selected during the registration process. The password field is case-sensitive; check that you have not accidentally activated the caps lock key.
3. If you have forgotten your login name or password, please call our hotline or email us at support@hibet96.com to access our account assistance in order to retrieve your login name or reset your password.

If you have only encountered problems signing in to your account recently, please follow the quick fix steps below.

1. Check and ensure that you have entered the correct login name and matching password.The password field is case-sensitive; check that you have not accidentally activated the caps lock key.
2. If you have recently updated your password and have forgotten your new password, please call us at our hotline or email us at support@hibet96.com to access our account assistance page in order to reset your password.
3. If you have activated the self-exclusion feature, you will not be able to login to your account until the self-exclusion period expires.
4. If you have repeatedly tried to sign in using the incorrect set of login name and password, access will be restricted to your account temporarily for security purposes. Please contact our dedicated HIBET96 Customer Support Representatives immediately for further instructions.
5. Due to security concerns or technical issues, your account may be temporarily deactivated in some cases. Please contact our dedicated HIBET96 Customer Support Representatives immediately for further instructions.

How do I deposit funds into my account?

Depositing funds into your HIBET96 betting account is quick and easy with the variety of payment methods that we offer.

If you are a new member depositing funds into your account for the first time, please follow the steps below.

1. If you have yet to deposit any funds after registering and activating your account, you will be directed directly to the deposit page each time you sign in to HIBET96. Alternatively, you can call us at our hotline or email us at support@hibet96.com
2. Select the category of your payment option from the bottom menu tabs and the respective payment methods offered under that category will be listed on the bottom of the front page. The list of available payment methods will be generated based on the payment category and your account currency. Payment methods may not support all currencies.
3. Click on your preferred payment method on the below panel and enter the details as required on the page.
4. You may be requested to provide details as required on the third-party payment service provider website to complete the deposit process.
5. If your transaction is successful, you will be redirected back to HIBET96 confirmation page displaying all relevant details of your successful transaction.
6. If your transaction is incomplete, rejected by our system or the third-party payment service provider, the confirmation page displays all relevant details of your failed transaction.

If you are an existing member who has deposited funds into your account previously, please follow the steps below to add more funds into your account.

1. Sign in to your HIBET96 betting account and call our hotline or email us at support@hibet96.com to make a deposit with us.
2. Check that the Deposit tab is open and select the category of your payment option from the top menu tabs. The respective payment methods offered under that category will be listed on the bottom panel of the page. The list of available payment methods will be generated based on the payment category and your account currency. Payment methods may not support all currencies.
3. Click on your preferred payment method on the left panel and enter the details as required on the page.
4. You may be requested to provide details as required on the third-party payment service provider website to complete the deposit process.
5. If your transaction is incomplete, rejected by our system or the third-party payment service provider, the confirmation page displays all relevant details of your failed transaction.